PetNex is an Australian pet brand specialising in innovative and smart pet care solutions designed to make life easier for pets and their owners. From automatic feeders and self-cleaning litter boxes to interactive toys, safety accessories, training products, and everyday essentials, PetNex combines convenience, quality, and technology to help make pet care simpler, safer, and more enjoyable.

PetNex combines innovation, convenience, and pet well-being to create smarter solutions for modern pet owners. Our carefully selected products help automate daily care tasks, simplify feeding and hygiene routines, reduce time spent on cleaning, and provide greater peace of mind — making it easier to keep pets happy, healthy, and cared for, even with a busy lifestyle.

Yes. PetNex offers products for both cats and dogs, including feeding solutions, interactive toys, training products, litter solutions, grooming accessories, and safety equipment. Product suitability is listed on each product page.

Pet owners choose PetNex because we focus on quality, innovation, convenience, and practical solutions that genuinely improve everyday life for pets and their families.

All PetNex orders are packed and shipped from Sydney, Australia.
We partner with trusted local couriers like Australia Post to ensure fast and reliable delivery across the country.

Orders are dispatched within 1-2 business days. Once shipped, orders usually arrive within 3-7 business days Australia-wide. We will send you relevant tracking numbers once your order is dispatched.

We provide same-day delivery for Hurstville local deliveries.

Standard shipping anywhere in Australia is $10 per order. We offer free shipping for orders over $110.

Refer to our Shipping Policy for more details.

Yes! 🐶 We offer free local delivery to customers in the Hurstville area.
Orders placed before 12 PM are usually delivered the same or next business day.

If your order hasn’t been dispatched yet, you can cancel or make changes within 12 hours of purchase.

Once it’s shipped, we can’t make changes — but you may still be eligible for a return or exchange under our Refund & Return Policy.

Simply email us at support@petnex.com.au within 14 days of receiving your order.

Items must be unused, unwashed, and in original packaging.

Refer to our Refund & Return Policy for more details.

We’re so sorry if that happens!

Please contact us at support@petnex.com.au within 7 days of delivery with photos or a short video showing the issue.

Our team is always happy to help!
✉️ support@petnex.com.au

We respond within 24–48 business hours.

You can also reach out to us on Instagram: @petnex_au

Not yet — PetNex currently operates online only, with free local delivery around Hurstville.

You can shop securely through our website and enjoy doorstep delivery.